We have successfully resolved the issue that caused ticket synchronization between Slack and external ticketing systems to fail for a subset of accounts.
All affected systems are now fully operational.
Posted Nov 15, 2024 - 19:17 UTC
Investigating
We are currently experiencing an issue where ticket synchronization between Slack and external ticketing systems is broken for a subset of accounts. Our team has identified the affected accounts and is actively working to resolve the problem.
Please note that this issue is isolated to only a small number of accounts and does not impact all users.